Frequently Asked Questions
Click on any question to see the answer in a drop-down window.
During checkout, you will be required to agree to our Terms and Conditions. Using the link in the shopping cart, you can review the Terms and Condtions at that time. Or, you an read them now by opening or downloading the Terms and Conditions PDF. DOWNLOAD The Terms and Conditions. Be sure to read the Terms and Conditions document for key elements that comprise authorized use of the audiobook. Any unauthorized use of Products, including audiobooks or other digitally downloadable material, will be subject to civil and criminal penalties. Audiobooks purchased from Better Life Audio are available immediately upon completion of your purchase. You will also receive an email with download links that are good for 7 days. You will also be offered the opportunity during check-out to add download protection for $2.50 for one year from the date of purchase. In addition, you can order a back-up CD for $9.95 with free shipping anywhere. Audiobooks purchased at Better Life Audio but fulfilled by Amazon-Audible, Authors Direct or another online partners will automatically use their download service. Purchases from Better Life Audio utilize our secure partner-reseller, FastSpring, for all purchases made directly from our store. During the purchase process, you will see the HTTPS letters in the URL check out page, and the security notice at the bottom of the shopping cart pop-up. Any purchase or "buy now" links to other partners which we affiliate with, such as Amazon-Audible and Authors Direct will use that vendor's secure checkout-purchase process. IMMEDIATE DOWNLOAD UPON PURCHASE Each audiobook is delivered as a digital downloadable zipped folder containing the entire audiobook as mp3 files, one for each chapter/section. A confirmation email contains the zipped folder link. You can download the zip file immediately. A zip file downloads faster than downloading individual mp3 audio files, especially since some audiobooks contain more than 10 audio files and as many as 100. To unzip the files, please follow the instructions here in the FAQ titled "How to unzip the download". Instructions are also included after the purchase in the confirmation email. We have tested the time it takes to download the zip folder that includes a 4-hour audiobook, and with a high speed internet connection, the download time was 2 minutes. Audiobooks purchased at Better Life Audio but fulfilled by Amazon-Audible or another outside service will automatically use their download service. GET THE AUDIOBOOK ON CD/DVD Audiobooks purchased directly from Better Life Audio offer the option of ordering a backup CD of your Purchase for $9.95 for the entire audiobook. Even if you order the CD, you may still download the audiobook zip file for a period of 7 days from the date of purchase. If you order the optional mp3 CD, please allow 7-14 business days for delivery. Shipping is free. Audiobooks purchased at Better Life Audio but fulfilled by Amazon-Audible or another partner such as Authors Direct will automatically use their download service. Online File Backup Protection - 1 Year For audiobooks directly from Better Life Audio, during checkout, you can add 1 year download protection for just $2.50 so you may re-download for up to one year. Can I copy the audiobook to CD? You are allowed to make a single CD copy of the audiobook for your personal use. Duplication, distribution or reselling to others is prohibited under our Terms and Conditions. All audiobooks purchased from Better Life Audio are sold 'a la carte' as individual audiobooks. No monthly membership is required. If the audiobook is purchased from other online partners, please review their policies. Better Life Audiobooks are delivered in high resolution (192k) mp3 audio files which can be played on mobile devices and your computer, smart phone or laptop, Mac or PC. Audiobooks purchased from Better Life Audio and fulfilled through Amazon and Audible or Authors Direct are delivered in each stores' proprietary audio format which is also multi-device compatible using their custom apps for iOS, Android and the Web. Because audiobooks are digital products, downloading them constitutes a "final sale". Therefore, refunds or returns are not possible. We highly recommend downloading the audiobook immediately after purchase and check each audio file to make sure it is working properly in your audio player of choice. However, if after downloading the audiobook and after checking the files you discover a technical problem, we suggest downloading the audiobook again before contacting us. The download link to the zipped folder is good for 7 days from the date of purchase. Sometimes power and/or Internet interruptions can corrupt digital files, causing them to not play properly. If you find that downloading the zipped folder again does not resolve the issue, please use the CONTACT form on our website and state the nature of the problem, your order number and the audiobook title, and we will work with you to resolve the issue. You are allowed to make a CD copy or a digital backup copy of the audiobook for your personal use if purchased directly from Better Life Audio. Duplication, distribution or reselling to others is prohibited under our Terms and Conditions. If you already have an audiobook produced, please CONTACT US, and we'll get in touch to review your project. If you need your book recorded as an audiobook, please check out our Audiobook Producers website for details. We work with authors and publishers and offer ways to distribute your audiobook upon completion. Distribution is available through Audiobooks.com, Audible, iTunes, Amazon, Scribd, Downpour, Barnes & Noble, Nook, Overdrive (libraries), Hoopla (libraries), 3M (libraries), Baker & Taylor (libraries), TuneIn, AudiobookStore.com, and many more. Before you decide where and with whom to distribute, ask us for more details.